Q. How long will it take for my products to arrive?
A. The usual delivery date is 48 hours, however on some occasions it may take up to 14 days (subject to availability).
Q. What if the products do not fit correctly or I don't like them when I receive them?
A. Unworn products can be returned within 28 days for a full refund or an exchange. Simply email us leaving your phone number and we will get back within 48 hours to settle the matter.
Q. How do I convert shoe sizes?
A. To use our International shoe size conversion chart, please click here.
Q. Do you have a catalogue?
A. We do not have a mail order catalogue, however, our current selection of shoes is available to view on notjustshoes.com
If you are looking for a particular current style that is not listed, please contact us and we would be happy to try to order the shoes in.
Q. Are all your products authentic?
A. YES!! We have original authentic badges straight from the dealers on all our exclusive products.
Q. Is it safe to use my credit/debit card on your site?
A. Shopping online at notjustshoes.com is statistically safer than using your credit card at a restaurant or department store. Technical experts point out that online purchases without human intervention are far safer than traditional credit card transactions because the information is immediately encrypted into a scrambled message that can only be decrypted by an authorized computer.
Our servers use Secure Sockets Layer (SSL), an encryption technology that works with the popular Netscape Navigator, Microsoft Internet Explorer and AOL Web browsers. This means your credit card number is scrambled during the transaction process and, unlike in a traditional store, no human ever comes into contact with your credit card number during the approval process.
If you're still not convinced then you can send us a cheque, made payable to notjustshoes ltd.
